Frequently Asked Questions

How does this work?

Its easy! Click through to the product you want, select the packet size, the packaging and any other options. Finally, select the quantity of packets you want to order. Then click on "Add to Cart", and the item gest saved to your shopping cart.

Once you have added everything you want to buy to the shopping cart, just click on the shopping cart link on the top right of the page. Make your final adjustments, delivery options and pay.

Very soon you will be enjoying some of the finest biltong in the land, delivered to your door.

How do I pay?

The quickest and most convenient way to pay is with your debit or credit card online, it is absolutely safe and secure.

You can, of course, pay by EFT or when you pick up your order from our shop in Maerua Mall, Windhoek.

How does delivery and ordering cut off times work?

Nampost Courier have really come to the table, being flexible and offering us a delivery solution that suits our needs. They will deliver your purchases to your door.

We offer "same day" delivery within Windhoek and outlying areas such as Elisenheim, Omeya nd Finkenstein if you order in the morning. If you order in the afternoon, or the delivery address is outside of Windhoek, then delivery will be done the next morning.

Our order cut-off and delivery times are as follows:

Delivery within Windhoek, Omeya, Elisenheim and Finkenstein:

Ordering times: Delivery takes place:
Monday to Friday Before 8:00am That morning.
From 8:00am to 12:00pm In the afternoon.
After 12:00pm The following morning.
Saturday Before 8:00am That morning.
After 8:00am Monday morning.
Sunday and Public Holidays All day Next business day morning

Delivery to any other place in Namibia:

If the order is placed before 4pm, it will be dropped off at your doorstep the following morning, except for Saturday, Sunday and public holidays, in which case it will be dropped off in the morning of the next business day.

What are your delivery charges?

We have tried to keep the delivery costs as reasonable as posible:
Order Size: Delivery charge:
Windhoek Up to N$500 N$55.00
N$500 to N$1,000 N$30.00
N$1,000 and above FREE
Windhoek outlying like Omeya, Finkenstein and Elisenheim
(Same day)
Up to N$1,000 N$100.00
N$1,000 to N$1,750 N$45.00
N$1,750 and above FREE
Country Wide (overnight) Up to N$1,000 N$83.00
N$1,000 to N$2,000 N$101.00
N$2,000 and above N$150.00

Where do you deliver to?

We use Nampost Couriers to deliver throughout Namibia.

Currently we do not deliver outside of Namibia, but we will try our best to assist you if you wish to send some biltong to friends or family abroad.

Can I order over the phone?

Yes you may, but this will only be for pick-ups at our shop in Maerua Mall. Our phone number is 061 402 235.

What if something goes wrong?

If something should go wrong with your order, we shall try our best to fix it as quickly as possible. Just give us a holler.

What if I still have questions?

If you still have questions, or any other query, please contact us at or call us at (061) 402 235.